Order Processing
We know waiting for a package can feel like forever, so we ship most orders within 1 business day after they’re placed.
If you haven’t received a confirmation email by the third business day, please reach out to support@vitoppa.com and we’ll make sure everything’s on track.
Change, Update, or Cancel Order
We know plans can change! If you’d like to update your shipping address, switch your color choice, or cancel your order, please send us a message or email us at support@vitoppa.com as soon as possible - ideally within 2 hours of placing your order. Be sure to include “Cancel Order” / "Update Order" and your order number in the subject line.
Once your order starts moving through our fulfillment process, changes may not be possible, but we’ll always do everything we can to help.
Where We Ship
We’re so grateful for your support - seeing people from all around the world believe in what we’re building truly keeps us going!
At the moment, we’re able to ship to the following regions:
- Asia: Hong Kong (China), Japan, South Korea, Singapore, Malaysia, Thailand, the Philippines, Vietnam
- Americas: Contiguous U.S., Canada
- Europe: United Kingdom, France
- Oceania: Australia, New Zealand
If you live outside these areas but are still interested, you’re welcome to contact us to check the actual shipping cost to your location. We’ll gladly look into it and let you know what’s possible!
Note: Even within countries listed above, certain remote or hard-to-reach areas may have limited delivery availability due to logistics constraints.
Customs & Duties
For U.S. Orders: For orders shipped within the contiguous U.S., all applicable customs and duties are already included in your order total. There will be no additional charges upon delivery.
For international orders: import duties or taxes may be charged by your local customs authority and are the responsibility of the recipient. These fees are not included in your order total and may be collected upon delivery. Whenever possible, we work with our logistics partners to reduce or simplify this process - but we cannot guarantee duties can be prepaid for every destination due to local regulations.
We always do our best to support you throughout the process and keep things as smooth as possible.
Incorrect Address / Failed Delivery
Please double-check that your shipping address is accurate and complete at checkout. We’re unable to take responsibility for delivery issues caused by incorrect or incomplete addresses, or unsuccessful delivery attempts due to recipient unavailability. If a package is returned to us, additional shipping fees may apply to resend it. We truly appreciate your understanding.
Delays Beyond Our Control
While we do everything we can to get your order to you as quickly and smoothly as possible, occasional delays may still happen due to carrier issues, customs inspections, or unexpected circumstances. We truly appreciate your patience and understanding in these rare cases.
